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TangoWare has generously provided support for the AVM-2000 at
minimal cost to our users. To continue to provide the best support possible to all of our
users, it is necessary that we implement the following support policies for our software
products.
Your options are:
A) Annual Maintenance Agreement for AVM-2000
Purchase of the Annual Maintenance Agreement (AMA) provides you with basic support for
the AVM-2000 software for one year. AMA purchases are required with new
purchases of the AVM-2000 software. Basic Support includes assistance with features and
operations of the AVM-2000 system. (Questions about Work Orders, Invoicing, PO’s,
Configuration, etc.) The AMA also allows you to download free maintenance version updates from the
TangoWare website. (CD’s may be provided at an additional charge.) Your AMA must be
renewed each year to continue receiving free maintenance version updates and basic support.
Examples of items NOT included in the Annual Maintenance Agreement are as
follows:
 | Hardware, Printers, Networking, or Operation System
related problems |
| Assistance setting up / "mapping" your network for
use with the AVM-2000 |
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Assistance with Shared Printers / Print Servers, Label Printers or Bar Code
Readers for use with the AVM-2000 |
| Repairs of corrupted data or "virus"
infections |
| Assistance with Backups, Backup Restoration, Hard Drive
"Crashes", etc., or "moving" AVM-2000 files |
| Operator / user errors, improper use or setup of AVM-2000
program, functions or
data |
| Training employees on use of AVM-2000 |
| Repairs performed by TangoWare on your AVM-2000 files |
| Other circumstances at your location beyond our control |
| Requests for Custom Modifications |
| Major Feature Upgrades / New Modules |
| Version 6 Upgrades provided for AMA users:
$ 295.00 (Downloaded from www.tangoware.com) |
| Version 6 Upgrade / Replacement CD’s (These are $
30.00 each plus S & H) |
| Version 4 or 5 Replacement / Install
CD's (These are $ 50.00 each plus S & H) |
* Annual Maintenance Agreement for Single User versions = $ 345.00
* Annual Maintenance Agreement for Networked / Multi User versions = $
445.00 for each
5 users (workstation licenses)
B) Tech Support / Pay As You Go
This information is for users with no AMA, OR for support
provided for items not covered under the AMA.
| Charges billed to valid MasterCard or VISA Credit Card
– No Support on Account |
| Please be prepared with your Credit Card information at the
start of your phone call: Card #, Expiration Date, Cardholder’s Name, and Address
where Cardholder’s Statement is mailed |
| $ 75.00 per hour for all work performed by CTI;
billed in quarter-hour increments after the first hour |
| Minimum per incident $ 75.00 charge |
| Version 6 Upgrades provided for users with no
AMA: $ 395.00 (Downloaded from www.tangoware.com) |
| Version 6 Update / Replacement CD’s (These are $
30.00 each plus S & H) |
| Version 4 or 5 Replacement / Install
CD's (These are $ 50.00 each plus S & H) |
Please contact CTI with any questions that you may have
regarding the above policies.
* Note: Prices subject to change without notice.
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