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Thank you for your patience as our FAQ list grows.
There is no delete button
available for me to delete a record. How can I delete a Work Order, Invoice or
PO/Expense?
Work Orders, Invoices & PO's/Expenses cannot be completely deleted
from the AVM-2000. However, you can "zero out" the dollar values for the
WO, Invoice or PO by deleting parts, etc. and editing other dollar values to zero. Enter a
Brief Description such as "Replaced by WO # 99999" or "Order
canceled", etc. Then post the $ 0.00 dollar amount to a "dummy"
customer or vendor account. (Most users set up a "VOID" vendor and
customer for this purpose.) This process maintains continuity in your sequence
numbers and prevents accountability problems.
I created an Invoice but it
doesn't show under the customer's account or in my Monthly Totals?
Invoices in the AVM-2000 must be POSTED before they will affect a
customer's balance, history or your Monthly Totals. POST the Invoice once it has
been completed by using the POST button on the Invoice's Main Page.
I have a UPS printer, but I can't get my Log Book
Stickers to print correctly on it?
In order to print a Log Book Sticker using your UPS OnLine
Printer, you must install the manufacturer's "Eltron 2442" printer driver to
your computer and properly configure the set up for this driver. See the
AVM-2000 Help for proper configuration information.
I created an Inventory Report and generated an AEA
electronic file, but when I "browse" the results all I can see is my company
name, fax #, etc.
In the pop-up browse results window, use your [TAB]
key or the bottom scrollbar to scroll right across the grid list. You will see your
part entries as you move to the right.
I created a PO/Expense for the wrong vendor and
now I can't change the Vendor Code.
Click on the ITALIC LABEL "Pay Vend
Code" when your mouse arrow changes to a cross-hair ( + ). This will display a
pop-up picklist to select a different vendor from. (Note: This option is only
available for UNPOSTED PO's.)
How can I print more than one copy of a 337,
Invoice, etc. at a time?
After clicking the Print button and selecting your
print out, click on the "Print directly to default Printer" option and enter the
number of copies you wish to print. You may also click on the "Choose Printer
then Print" and enter the number of copies you wish.
I've added my own WO Task Types in configuration,
but they don't show in the list on the WO Task Details page?
Check your configuration set up to be sure that all
"Types" are two (2) characters. One character Types will not display in
the picklist.
How often should I backup my AVM2000 / data ?
CTI recommends that you backup your AVM2000 program
on a DAILY basis. Even if you are a small facility; remember that it can take twice
as long to re-enter data into the computer as it did the first time around -- and you can
never be certain that you have correctly re-entered everything. (NOTE: This
recommendation is based on personal experience ! Don't take any chances.)
Please see our Instructions page for BACKUP
RECOMMENDATIONS for more information.
What is the best way to backup my AVM2000 / data
?
Please see our Instructions
page for BACKUP RECOMMENDATIONS for more information.
Will it cause problems if
I don't do the Reindex and Pack when it reminds me?
Failure to Reindex and Pack regularly can lead to data loss
due to file corruption. It is important to complete the Reindex and Pack routine
when reminded because it helps to keep your data files "healthy". In other
words, the Reindex and Pack checks your files for problems that you may not be aware of
while operating AVM-2000. It reorganizes things and keeps things in good shape.
Is there a way to email AVM-2000 Quotes or Invoices, etc. to
people ?
Yes. You will need to purchase a third-party software
that can create PDF files, such as Adobe Acrobat.
(The Acrobat Reader is free -- but can only read PDF files, not create them.) For
configuration recommendations and use with AVM-2000, please see our Instructions
page.
How can I delete a Template from my Work Order Templates
List ?
To remove a Template from the Work Orders Template List,
simply locate the original Work Order Task, and remove the Template Name that is entered
on the Task's Details page. This will leave the original task in the AVM-2000
system, but remove it from the Templates List.
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